PRIVACY POLICY

 

This privacy policy explains how Caroline Marsh Coaching uses the personal data we collect from you when you use our website.

 

Caroline Marsh Coaching website is owned by Caroline Marsh. Services are offered through Caroline Marsh Management Solutions Ltd, a registered company. (Company number 7699048). For the purposes of the Data Protection Act 2018 and the GDPR 2018,

Caroline Marsh is Director of Caroline Marsh Management Solutions Ltd and she is registered as the Information Controller for the company with the UK Information Commissioner’s Office

 

In this policy, “We” refers to Caroline Marsh Coaching.

 

What data do we collect?

 

We collect the following data:

• Personal identification information (name, email address, phone number)

 

How do we collect your data?

 

You directly provide us with most of the data we collect. We collect and process data when you:

• Register online, or place request for information or a service.

• Voluntarily complete a customer survey or provide feedback via email

• Use or view our website via your browser’s cookies

 

How will we use your data?

 

We collect your data so that we can:

• Process requests for service and answer your queries

• Email you with special offers on services we think you might like

• Provide you with coaching

• Invoice you, collect payments and maintain our financial records (which may include the use of third-party payment merchants and associated web-based payment facilities)

• Maintain our records of our coaching practice

• Take part in professional supervision and professional accreditation

By agreeing to start coaching with me and/or using this website, you consent to the collection, use, storage and transfer of your personal information under the terms of this Policy.

We will never disclose any personal information about you that forms part of our coaching (including the contents of coaching sessions and other information exchanged between us in connection with the coaching relationship) except:

• with your informed consent; or

• in accordance with my terms of business; or

• in line with the ICF Code of Ethics (which includes receiving professional supervision) that we practice under

 

 

How do we store your data?

 

We store your data securely on a password protected icloud server, which is only accessible to Caroline Marsh.

 

We will keep your personal data for 7 years. Once this time period has expired, we will delete your data from our server.

 

Marketing

 

We would like to send you information about our services that we think you might like, on an occasional basis. If you have agreed to this you can opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes.

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What are your data protection rights?

 

Your data protection rights:

 

We would like to make you aware of all of your data protection rights. Every user is entitled to the following:

 

• The right to access: You have the right to request us for copies of your personal data.

 

• The right to rectification: You have the right to request us to correct any information you believe is inaccurate, or to complete any information you believe is incomplete

 

• The right to erasure: You have the right to request us to erase your personal data, under certain conditions

 

• The right to restrict processing: You have the right to request us to restrict the processing of your personal data, under certain conditions

 

• The right to object to processing: You have the right to object to our company’s process of your personal data under certain conditions.

 

• The right to data portability: You have the right to request us to transfer the data that we have collected to another organisation, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: carolinemarshcoaching@gmail.com

Or write to us at 334, Crewe Road, Nantwich Cheshire. CW5 6NN. UK

 

What are cookies?

 

Cookies are text file placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our website, we may collect information from you automatically through cookies or similar technology.

 

For further information, visit All About Cookies

 

How do we use cookies?

 

We use cookies in a range of ways to improve your experience on our website including:

• Keeping you signed in

• Understanding how you use our website

 

What types of cookies do we use?

 

We use the following kinds of cookies:

• Functionality – we use these cookies so that we recognise you on our website and remember your previously selected preferences. This could include what location you are in. We use a mix of first-party and third-party cookies

• Advertising – we use cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device and your IP address. We do NOT share any aspects of this data for advertising purposes.

How to manage cookies:

 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites:

 

Caroline Marsh Coaching website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy:

 

We keep our privacy policy under review and place any updates on this web page. This privacy policy was last updated on 30th May 2020.

How to contact us:

If you have any questions about our privacy policy, the data we hold on you, or would like to exercise one of your data protection rights, please do not hesitate to contact us.

 

How to contact us:

 

By email: carolinemarshcoaching@gmail.com

Or write to us at: 334, Crewe Road, Nantwich, Cheshire CW5 6NN, UK.

 

How to contact the appropriate authority:

 

If you want to report a complaint, or if you feel that we have not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office